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Unclaimed rewards returned to you
Support | 415-386-8600
Unclaimed rewards returned to you
Support | 415-386-8600
Create client-branded lead-generation, survey, event, referral, loyalty, promotion, and goodwill campaigns without building a reward-fulfillment operation. TruCentive gives agencies flexible creative, recipient choice, automated delivery, reusable workflows, and reporting clients can understand.
No credit card required. Build and send branded client samples before you commit.
A clever reward concept only creates value when the right audience receives it, understands it, claims it, and completes the intended action. For agencies, execution quality is part of the creative. A strong operating model connects the brief to clear eligibility, relevant choice, branded delivery, timely reminders, controlled spend, and defensible measurement.
TruCentive offers 1M+ gift card, payment, merchandise, prepaid, and swag options that agencies can curate around the campaign idea.
Gallup incentive experiment · 46-trial survey-incentive meta-analysis · TruCentive agency programs. Results are setting-specific and not a guarantee for digital, promotional, or client campaigns.
The incentive does not need to overpower the campaign. A modest, relevant reward can clarify the value exchange, reduce procrastination, and make appreciation tangible. Test value, timing, message, and audience together—then scale only when incremental client value exceeds total program cost.
Connect fulfillment closely to the qualifying action. Prompt delivery makes the offer credible and prevents the experience from fading after the campaign moment.
Curate gift cards, merchandise, swag, or payments that extend the campaign concept. The reward should feel like part of the idea—not a generic code pasted onto it.
Let recipients choose from an approved mix. Choice increases relevance across segments and markets without asking agency teams to coordinate separate vendors.
Use right-sized amounts, eligibility limits, expiration, validation, and control groups. Report incremental action and downstream value—not claim rate alone.
Standardize infrastructure while preserving each client’s audience, identity, message, offer, reward mix, channel, timing, approval path, funding, reporting, and legal requirements.
Support qualified form fills, demos, meetings, product trials, nurture milestones, and other observable funnel actions with a clear and timely value exchange.
Thank respondents for their time after customer, market, NPS, experience, or brand research. Use neutral wording, quality checks, and transparent eligibility.
Encourage live attendance, meaningful participation, meeting acceptance, or post-event follow-through for webinars, trade shows, lunch-and-learns, and client events.
Reward qualified referrals or honest feedback with disclosure and platform-policy controls. Never condition a review incentive on positive or negative sentiment.
Make customer appreciation, retention, milestones, service recovery, and partner goodwill feel specific to the client brand and relationship.
Fulfill approved contest and sweepstakes prizes, product-launch offers, limited-time promotions, or creative premiums after jurisdiction-specific review and official rules.
TruCentive combines flexible client branding with the controls agency operations, account teams, Finance, Procurement, Security, Legal, and client stakeholders expect. Reuse proven projects, personalize delivery, automate claim-aware reminders, and track the who, what, and when of every reward.
Control the logo, campaign message, email, SMS, recipient experience, reminder cadence, and post-claim communication for each client program.
Mix gift cards, merchandise, payments, prepaid options, and swag to support different briefs, audiences, budgets, themes, and geographies.
Deliver through email, SMS, both, printed or bulk links. Automated reminders stop after claim, while post-claim messages can reinforce the campaign or next action.
Track delivery, views, claims, selections, refunds, and exceptions. Under Pay as You Go, TruCentive says unclaimed value returns to the account instead of becoming provider breakage.
Unused reward value
May sit in purchased codes, disappear into spreadsheets, or become vendor breakage.
Returned to the TruCentive account under Pay as You Go.
Client-brand experience
Generic fulfillment pages or separate vendors that interrupt the campaign idea.
Client-specific branding, messages, recipient pages, reminders, and post-claim communication.
Campaign delivery
Manual code purchasing, inventory files, one-off emails, and country-by-country coordination.
Reusable projects, individual or list sends, email/SMS, printed delivery, bulk links, and integrations.
Follow-through
Manual resends and no reliable view of whether the recipient claimed.
Claim-aware reminders, resend and revoke controls, expiration, and post-claim follow-up.
Reporting and economics
Spreadsheet reconciliation, fragmented invoices, and limited client-ready evidence.
Recipient-level status, reward-choice data, unclaimed-value visibility, and exportable reporting.
TruCentive says its typical Pay as You Go delivery fee is 6% and that most customers save 23% after fees because unclaimed value is returned. Verify current pricing and methodology before publication; agency and client economics depend on reward value, claim rate, audience, channel, expiration, and attribution.
Define the client objective and one observable qualifying action. Document the audience, attribution, exclusions, approval path, success metric, control group, fraud rules, and campaign owner.
Translate client identity and the creative idea into the reward mix, message, delivery page, cadence, terms, and post-claim action. Build a sample for stakeholder approval.
Load recipients individually or by list, connect an approved trigger, and deliver through email, SMS, both, printed or bulk links with claim-aware reminders.
Report incremental response, qualified conversion, claim rate, cost per incremental action, downstream value, exceptions, and returned funds—not vanity metrics alone.
Yes. Each program can use its own logo, message, creative treatment, recipient experience, reminder cadence, and follow-up. Establish reusable client templates to protect consistency.
TruCentive supports highly branded delivery, but “white label” can mean different things—including sender identity, domains, portals, support, and platform visibility. Confirm the exact client-facing configuration during a design session before promising a fully invisible provider.
Yes. Reusable projects, roles, approval controls, program funding, lists, integrations, and reporting support a managed-service model. Define client separation, access, billing, and data-handling rules before launch.
They can in the right context. Randomized research supports survey-response effects, including very small mailed incentives, but performance varies by action, audience, channel, creative, timing, and fraud. Test rather than generalize.
Use qualified-event validation, caps, deduplication, clear disclosures, official rules, and jurisdiction-specific legal review. For reviews, never require a particular sentiment and follow the destination platform’s policy.
Under TruCentive Pay as You Go, unclaimed incentive value returns to the account. Agencies should define whether returned value remains with the client program, is reallocated, or is handled under the client agreement.
Bring one client brief to a TruCentive design session. Leave with a branded sample, mapped delivery workflow, approval plan, and a clearer way to communicate economics and results.
1M+ options · 250+ countries and territories · Client-branded delivery · Email, SMS & bulk links · Automated reminders · Unclaimed value returned with Pay as You Go
