SOC 2 TYPE II Certified · HIPAA · PCI DSS · WCAG 2.2 AA · trust.trucentive.com
Unclaimed rewards returned to you
Support | 415-386-8600
Unclaimed rewards returned to you
Support | 415-386-8600
Automatic reminders and claim follow-ups keep every incentive top of mind, so fewer rewards go unclaimed and every program delivers a stronger return.
No credit card to sign-up an get the TruCentive experience.
Automated nudges and follow-ups keep recipients engaged from delivery to claim, without any manual work on your end.
Reminders fire automatically before an incentive expires, so recipients get a nudge without any manual follow-up from your team.
Send reminders and follow-ups by email, SMS, or both, so recipients hear from you however they prefer.
Edit the subject line, message copy, and timing for every reminder and follow-up in your campaign.
Automatically thank recipients and request feedback the moment they claim their incentive.
Higher claim rates mean less breakage, and any value that does go unclaimed is automatically returned to your account.
Companies that use TruCentive’s automated reminders save an average of 23% compared to programs that rely on “free” delivery and unclaimed, unreturned rewards.
Every automated reminder is designed around one goal: getting more incentives into the hands of the people you send them to.
Timely nudges bring recipients back to claim their reward before it expires.
See how it works →
Automate the busywork so your team can focus on strategy instead of chasing recipients.
Explore automation →
Track exactly who’s been reminded, who’s claimed, and who still needs a nudge.
View reporting →
Automatically remind recipients a set number of days after an incentive is sent if it hasn’t been opened, complete with a custom subject line and message.
Learn more about reminders →
Schedule incentive delivery around milestones, dates, and approved program triggers.
Send claim-aware reminders automatically, then stop follow-up as soon as the recipient acts.
Send a thank-you message or survey minutes after an incentive is claimed to gather feedback while the experience is still fresh.
See follow-up options →
Choose when a reminder should fire, for example three days after an envelope is sent and still unopened.
Write your own subject line and message, or start from a ready-made template.
Reminders and follow-ups send themselves by email, SMS, or both, with no manual work required.
See exactly who’s been reminded, who’s claimed, and how it’s impacting your ROI.
Continue the journey with a branded post-claim message and the next best action.
Reminders sent automatically
Claim follow-ups & surveys
Custom subject & message
Delivery status tracking
Unclaimed funds returned
TRUSTED BY ORGANIZATIONS WORLDWIDE
“31.9% of digital incentives went unclaimed in 2025. Automated Reminders help make sure yours aren’t part of that number.”
— TruCentive Platform Data, 2025
Average savings
with automated reminders
of incentives went
unclaimed in 2025
Typical claim rate
industry benchmark
Reminders sent
automatically, day or night
Set up automated reminders and claim follow-ups in minutes, and start recovering more of the value you’re already spending.
