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Unclaimed rewards returned to you 

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RECIPIENT CHOICE

Single or MultiSelect Rewards: Let Every Recipient Choose

Give people the reward they actually want. With TruCentive, you can send a single reward or turn on MultiSelect so recipients mix and match gift cards, merchandise, branded SWAG, and payments from one delivery. Single or MultiSelect rewards mean higher engagement, less waste, and full value in every send.

Recipient choice · Mix and match · Unclaimed rewards returned

A single select mode allows the recipient to select a single item, and the sender covers the cost of any merchant fees associated with an incentive, such as PayPal. In multi select mode, the reciprocal choose multiple items and four items with merchant fees. The fees are deducted from the available value of that delivery.
WHY CHOICE MATTERS

Offering choice can lift recipient satisfaction by 10–30% versus a single fixed option.

Whether you send a single reward or enable MultiSelect, giving recipients a say in what they receive respects individual preferences and boosts engagement. MultiSelect lets recipients mix and match brands, combine multiple cards from the same merchant, or pair cards with merchandise — so no value is ever left unredeemed.

COMPARE THE OPTIONS

Single or MultiSelect Rewards: How They Compare

 

Single reward

MultiSelect

Recipient picks one predetermined reward

Recipient mixes and matches multiple items

Unclaimed rewards returned to you

Allocate a leftover balance to a Visa, gift card, or payment

Ideal for global programs with fixed-value gift cards

BENEFITS FOR RECIPIENTS

Why recipients love having a choice

Single or MultiSelect rewards put recipients in control, so every delivery feels personal and gets fully used.

Full reward enjoyment

Recipients enjoy the complete value of their reward by selecting a mix of gift cards, merchandise, SWAG, or payments.

Choice for diverse audiences

Offering options respects individual preferences across global, multicultural, and multi-generational audiences.

No leftover balance

If a fixed-value item leaves a balance, recipients allocate the remainder to a Visa, digital gift card, or direct payment.

HOW IT WORKS

How MultiSelect works

01

Curate your options

Choose the gift cards, merchandise, SWAG, payments, or charities you want to offer for your program.

02

MultiSelect by default

The default mode for projects is MultiSelect. Recipients may select as many options as they wish up to the value of their delivery.

03

Recipients choose

Recipients select their favorites and allocate any leftover balance to a Visa, digital gift card, or direct payment. This is a great options when merchandise or swag is included. 

04

Recipient pays merchant fees.

 For any item that carries a merchant fee such as PayPal. The fee is deducted from the delivery balance on redemption.

2% multi select allows recipients to select multiple items up to the value of their delivery
HOW IT WORKS

How SingleSelect works

01

Curate your options

Choose the gift cards, merchandise, SWAG, payments, or charities you want to offer for your program.

02

Set SingleSelect

Recipients receive their curated options and may select one reward which is set to the full value of the delivery. 

03

Merchant Fees

In SingleSelect mode the sender reserves merchant fees for any items offered in the project. If a recipient selects an item with a merchant fee, the fee is deducted from the reserve. If they select an item without a merchant fee the reserved fees are returned to the senders account or project.

TruCentive single select mode allows recipient to select a single item from the curated selection of options
BENEFITS FOR SENDERS

What senders gain from offering choice

Single or MultiSelect rewards make programs more effective while keeping budgets predictable and easy to manage.

Higher perceived value

Greater choice boosts recipient satisfaction and improves overall program effectiveness and equity.

Simplified accounting

The amount delivered is fixed, so there is no need to account for extra merchant or delivery fees.

Fewer support inquiries

Clear visibility eliminates confusion over delivery charges or card fees, reducing recipient questions.

Global-ready flexibility

Perfect for international markets where many gift cards carry pre-set fixed values recipients can combine.

Mix and match rewards

Combine eGift cards, merchandise, branded SWAG, and payments in a single, seamless delivery.

10–30%

higher satisfaction

when recipients get a choice

100K+

merchandise options

to mix and match

10K+

gift cards globally

across 250+ countries and territories

85K+

local merchant options

for hyper-local rewards

GET STARTED

Give every recipient the perfect reward

See how single or MultiSelect rewards can lift engagement across your employee, customer, research, and clinical programs — with unclaimed value always returned.

Gift cards · Merchandise · SWAG · Payments · Charity