Accessibility

Accessibility Statement

This statement was last updated: January 4, 2025

Commitment to Accessibility

TruCentive is committed to ensuring digital accessibility for all users. We strive to make the TruCentive App accessible and usable by everyone, regardless of ability. Our goal is to provide an inclusive experience that allows all users to successfully access and interact with our platform.

Measures to Support Accessibility

TruCentive Inc. takes the following measures to support and enhance the accessibility of the TruCentive App:

Embedding accessibility requirements into our internal policies and product development processes.
Integrating accessibility standards into our procurement and technology decisions.
Appointing an Accessibility Officer to guide and oversee accessibility initiatives.
Providing ongoing accessibility training for our design, development, and support teams.
Setting clear accessibility goals and assigning responsibility for achieving them.
Conducting regular accessibility audits and usability testing, including sessions with users who rely on assistive technologies.
Incorporating accessibility checks into our software quality assurance processes and release cycles.

The Web Content Accessibility Guidelines (WCAG) define requirements for improving digital accessibility for people with disabilities. These guidelines offer three levels of conformance: Level A, Level AA, and Level AAA. TruCentive strives to meet WCAG 2.1 Level AA standards within the TruCentive App.

Current Status: The TruCentive App is partially conformant with WCAG 2.1 Level AA. This means that while many aspects of the app meet accessibility standards, there may still be areas where full conformance has not yet been achieved. We are continuously working to improve these areas as part of our ongoing product development efforts.

TruCentive Inc. is committed to ongoing accessibility improvements. As technology and accessibility standards evolve, we will continue to enhance the TruCentive App to ensure it remains inclusive and usable for all users. We actively seek feedback and engage with accessibility experts to ensure our app reflects best practices in accessible design.

Issues & Status

Here is a list of current known issues. Note: resolved issues are typically removed after 90 days.

Issue ID	Description	WCAG Criteria	Status	Date Identified	Target Fix Date	Notes
25-06	Question text is not associated with the Time Zone selection combo box	1.2.2	Complete	1/05/2025	Complete	Arrow keys may be used as a workaround
25-11	Add + link is both a heading and a link	NA	Evaluation	2/11/2025	Evaluation	—
25-12	Screen reader doesn’t update that an incentive was successfully added	1.2.2	Complete	2/11/2025	Complete	Page refresh does indicate
25-13	Delivery Tab — the actual behavior of the checkbox isn’t clear	1.1.1	Complete	2/17/2025	Complete	Checkbox supports multiple functions for group edits

Issue ID	Description	WCAG Criteria	Status	Date Identified	Target Fix Date	Notes
26-04	Question text is not associated with the Time Zone selection combo box	1.2.2	Complete	4/05/2026	Complete	Arrow keys may be used as a workaround

WCAG 2.0 AA Accessibility Criteria

Principle	Guideline	Success Criterion	Description
Perceivable	Text Alternatives	1.1.1 Non-text Content	Provide text alternatives for non-text content.
Perceivable	Time-based Media	1.2.1 Audio-only and Video-only (Prerecorded)	Provide alternatives for time-based media.
Perceivable	Time-based Media	1.2.2 Captions (Prerecorded)	Captions for prerecorded audio content in synchronized media.
Perceivable	Time-based Media	1.2.3 Audio Description or Media Alternative (Prerecorded)	Provide audio description or alternative for video.
Perceivable	Adaptable	1.3.1 Info and Relationships	Information and relationships are programmatically conveyed.
Perceivable	Adaptable	1.3.2 Meaningful Sequence	Ensure content is presented in meaningful order.
Perceivable	Adaptable	1.3.3 Sensory Characteristics	Instructions do not rely solely on sensory characteristics (shape, color, etc.).
Perceivable	Distinguishable	1.4.1 Use of Color	Do not rely on color alone to convey information.
Perceivable	Distinguishable	1.4.2 Audio Control	Users can pause/stop audio longer than 3 seconds.
Perceivable	Distinguishable	1.4.3 Contrast (Minimum)	Text contrast ratio is at least 4.5:1.
Perceivable	Distinguishable	1.4.4 Resize Text	Text resizable up to 200% without loss of content.
Perceivable	Distinguishable	1.4.5 Images of Text	Use text instead of images of text where possible.
Operable	Keyboard Accessible	2.1.1 Keyboard	All functionality is available via keyboard.
Operable	Keyboard Accessible	2.1.2 No Keyboard Trap	Focus can be moved away using keyboard.
Operable	Enough Time	2.2.1 Timing Adjustable	Users can adjust or disable time limits.
Operable	Enough Time	2.2.2 Pause, Stop, Hide	Users can pause, stop, or hide moving content.
Operable	Seizures	2.3.1 Three Flashes or Below Threshold	No content flashes more than 3 times per second.
Operable	Navigable	2.4.1 Bypass Blocks	Provide a way to skip to main content.
Operable	Navigable	2.4.2 Page Titled	Pages have descriptive titles.
Operable	Navigable	2.4.3 Focus Order	Focus moves in a logical order.
Operable	Navigable	2.4.4 Link Purpose (In Context)	Link purpose is clear from text alone or context.
Operable	Navigable	2.4.5 Multiple Ways	Provide multiple ways to locate pages.
Operable	Navigable	2.4.6 Headings and Labels	Headings and labels describe purpose.
Understandable	Readable	3.1.1 Language of Page	Primary language is programmatically defined.
Understandable	Readable	3.1.2 Language of Parts	Language changes are programmatically indicated.
Understandable	Predictable	3.2.1 On Focus	Focus does not trigger unexpected changes.
Understandable	Predictable	3.2.2 On Input	Input changes do not trigger unexpected context changes.
Understandable	Input Assistance	3.3.1 Error Identification	Errors are identified and explained.
Understandable	Input Assistance	3.3.2 Labels or Instructions	Provide labels or instructions when input is required.
Understandable	Input Assistance	3.3.3 Error Suggestion	Suggestions are provided when errors occur.
Understandable	Input Assistance	3.3.4 Error Prevention (Legal, Financial, Data)	Critical data transactions are reversible, confirmed, or reviewed.
Robust	Compatible	4.1.1 Parsing	Ensure valid code for assistive technologies.
Robust	Compatible	4.1.2 Name, Role, Value	UI components expose proper name, role, value to assistive technologies.