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Unclaimed rewards returned to you
Support | 415-386-8600
Unclaimed rewards returned to you
Support | 415-386-8600
MultiSelect empowers recipients to fully utilize the value of their reward, gift, incentive, or payment by mixing and matching their selections.
TruCentive, the leader in incentive delivery and engagement, today announced the launch of MultiSelect, a groundbreaking new feature that gives incentive recipients the ability to select multiple items from a single gift delivery — dramatically increasing flexibility, satisfaction, and value with multiselect gift card rewards.
eGiftCards · Merchandise · Branded SWAG · Direct payments · Visa cards
Recipients can now choose multiple eGiftCards, merchandise, branded SWAG items, and payments, ensuring they maximize the full value of every delivery without leaving an unredeemed balance. If a selected item has a fixed value that leaves a balance, recipients can easily allocate the remainder to variable-value options such as a Visa card, a digital gift card, or a direct payment.
higher satisfaction when
recipients are offered choice
gift delivery holding
many selections at once
unredeemed balance
left on a delivery
Recipients can mix and match brands, select multiple cards from the same merchant, or combine cards with merchandise — ensuring they fully utilize the value of every delivery.
Recipients can receive and enjoy the complete value of their reward by allowing them to select a mix of options.
Offering choice empowers diverse audiences by respecting individual preferences, boosting satisfaction, and increasing engagement.
Studies show that offering choice can increase satisfaction by 10–30% compared to providing a single option.
FROM THE CEO
“MultiSelect reflects TruCentive’s commitment to giving recipients meaningful choice and flexibility while helping organizations maximize engagement and satisfaction. This feature is especially valuable in international markets where many gift card options have pre-set fixed values. Now recipients can mix and match brands, select multiple cards from the same merchant, or combine cards with merchandise — ensuring they fully utilize the value of every delivery.”
— Lori Laub, CEO of TruCentive
The same delivery that gives recipients more room to choose makes the program simpler to run and easier to account for.
Providing greater choice boosts recipient satisfaction and improves overall program effectiveness.
Budgeting is easier because the amount delivered is fixed — no need to account for extra merchant or delivery fees.
Clearer visibility eliminates confusion over delivery charges or card fees.
Chooses how the value of the delivery is spent
Mixes eGiftCards, merchandise, branded SWAG and payments in one delivery
Selects multiple cards from the same merchant
Allocates a leftover balance to a Visa card, digital gift card or direct payment
Works where gift cards carry pre-set fixed values internationally
No unredeemed balance left behind
Higher satisfaction, engagement and perceived value
Fixed amount delivered, so budgeting stays simple
No extra merchant or delivery fees to account for
Fewer support inquiries about charges and card fees
As the all-in-one incentive delivery platform, TruCentive enables organizations to deliver gift cards, branded merchandise, direct payments, and customized swag—all from a single, seamless solution. TruCentive remains dedicated to helping organizations create memorable, flexible, and impactful engagement experiences worldwide.
Build the delivery in the campaign builder with your logo, your recipients and the selections you want to offer, then send. Unclaimed rewards are returned, always. Related reading: global incentive delivery, incentive merchandise choice and on-demand branded swag.
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